Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are all electronics sold at Crystal Communications brand new?
Yes, we only sell 100% authentic, brand-new electronics in their original manufacturer packaging. Every device comes with a full manufacturer's warranty.
How long does shipping take for mobile devices and accessories?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent orders placed before 2:00 PM EST.
What is your return policy for defective items?
We offer a 30-day return policy. If your device is defective upon arrival, we will provide a prepaid shipping label and offer a full refund or a replacement unit.
Do you offer international shipping for telecommunications gear?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on your specific location and customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Affirm for high-value purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.